Q. Are you open?

Is the shop open given that Ireland is at Level 5 and non essential retail is closed? 

Answer.

We are open for business as usual online while the restrictions are in place.  

You can continue to browse our collection of boots and shoes and order online.  We will ship your order within 2 working days.  

We also continue to offer click and collect if you are within 5km of Grafton Street.  If you order via click and collect, we will contact you to arrange a pick up time.  You can pick up from the store between 10:30-16:00 Monday to Saturday.

 

Q. Can I speak to someone?

Can I still speak to someone if I see a pair of boots I would like to buy but I’m unsure about size/fit? 

Answer.

Yes you can!  We love speaking to our customers.  Call us between 10:30-16:00, Monday to Saturday or send us an email with your question and a phone number and we will call you back (normally within a couple of hours) to advise what size, style or alternatives might be most suitable for you.    

 

Q. Can I still return shoes?

If I buy online, will I be able to return the shoes to you for a refund if the shop is closed?

Answer.

Yes, of course.  It helps if you email us beforehand, including your order number to let us know that you are making a return.

 

Q. Can I still exchange an item for a different size if the fit isn’t quite right?

 Answer. 

Yes you can.  As long as we have it in stock and subject to our normal terms and conditions.  We want you to have the best fit possible.